Gaya APA
Diana, F, T, &, A.
(1998).
Total Quality Management
(
2, Cet. 2)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Diana, Fandy, Tjiptono, &, Anastasia.
"Total Quality Management".
2, Cet. 2
Yogyakarta:
Andi Offset,
1998.
Ekonomi/Fia.