Gaya APA

Diana, F, T, &, A. (2003). Total quality management (TQM) (Revisi). Yogyakarta: Salemba Medika.

Gaya MLA

Diana, Fandy, Tjiptono, &, Anastasia. "Total quality management (TQM)". Revisi Yogyakarta: Salemba Medika, 2003. Ekonomi/Fia.