Gaya APA

Scott, W, L, -, G. (1994). service quality improvement; the customer satisfaction strategy for health care (1). USA: American Hospital Publishing.

Gaya MLA

Scott, Wendy, Leebov, -, Gail. "service quality improvement; the customer satisfaction strategy for health care". 1 USA: American Hospital Publishing, 1994. Kesehatan Masyarakat.